Panasonic KX-CY-CYDESKTM-005

Panasonic KX-CY-CYDESKTM-005 - Cydesk Team - 5 Licenses

Integrate all of your standard telephone controls and business data on the computer desktop to save valuable time and improve customer experience. Individual user 'presence' with configurable breaks allows staff to identify the status of their colleagues and teams enabling supervisors to monitor the efficient use of time. CyDesk unified communications delivers advanced service management and business efficiency. Utilising modern web architecture, the browser based solution requires no desktop software install.

Your Computer becomes a powerful Business Tool with Telephony features.

• Incoming calls prompt automatic screen-pop with caller's details.
• Click-to-dial from Outlook, CRM, database or anywhere in Windows.
• Set teams and queues and transfer between queues when used with CyCC.
• Improve performance with supervisor monitoring from any location.
• Agents can set their availability and easily identify the status of other users.
• Inbound, outbound and missed call history.
• Campaign management and call completion codes.
• Stand-alone system or integrated with your Outlook, CRM or database.
• Reduce call costs with improved dialling accuracy.
• Modern web architecture utilising approved web browsers on PC & Mac.
• No need for desktop software installs.
• Easily scale up to 10,000+ users.

Screen-pop with Caller's details

CyDesk allow agents to access the caller’s detail immediately, enabling them to answer with a warmer, more professional welcome. By integrating into your Customer Relationship Manager (CRM) or database, calls are automatically matched with contacts in your system and the customers information is presented in a screen-pop right on the agents desktop

When used in conjunction with Outlook, CRM or a database, previous calls are logged and all the customer history (including recorded calls where applicable) are easily accessible at the click of a button

Easily answer and transfer calls.

Calls can be answered, put on hold and transferred with the click of a button. Agents can select from a range of transfer options; they can SMS or instant message colleagues or have CyDesk alert them once a busy user is made available.

This intuitive and flexible system ensures an efficient and cost effective platform for your organisation, whilst providing the highest quality customer experience.

Add CyReport to measure your key Business metrics.

CyReport is an optional add-on which offers powerful reporting tools for system performance, service levels, grades of service and team evaluation. Because what gets measured, gets managed.

• Measure staff efficiency to improve productivity and customer service.
• Automatic Scheduling of reports to print, email or file (CSV, PDF, Excel).
• Multi-user and multi-site support.
• Account Code tracking for project/Item billing.
• SQL database architecture and SQL Reporting Services reports architecture.
• Powerful Carrier Tariff interface.
• Directory and Information Services